REGULATIONS

Hotel Regulations

§ 1. Subject of the Regulations

  1. Regulamin (zwany dalej: Regulaminem) określa przedmiot świadczenia usług, odpowiedzialność oraz zasady przebywania na terenie obiektu noclegowego Sleep Well 1999 prowadzonym przez WBW Wysocki Group Sp. Z O.O., al. Jana Pawła II 12, 43-100 Tychy, NIP: 6462939157, REGON: 362568473 (zwany dalej: obiektem) i jest integralną częścią umowy, do której zawarcia dochodzi poprzez akceptację Regulaminu i dokonaniu rezerwacji (zwanej dalej: Umową), z uwzględnieniem § 2 Regulaminu. Dokonując rezerwacji, gość Obiektu (zwany dalej: Gościem) potwierdza, iż zapoznał się i akceptuje warunki Regulaminu.
  2. The Terms and Conditions are available: (I) on the website: www.sleepwell-tychy.pl and (II) at the reception of the Facility (hereinafter: self-check in kiosk).
  3. The Regulations are addressed both to consumers (within the meaning of the Civil Code) and to persons who are not consumers, in particular entrepreneurs.
  4. Object address: al. John Paul II 12, 43-100 Tychy.

§ 2. Conclusion of the Agreement via the booking service
(Distance Contract).

  1. Reservations can only be made by an adult person.
  2. The Guest is entitled to conclude the Agreement with the Facility through the Facility’s booking system (hereinafter referred to as the System), available on the website: https://sleepwell-tychy.pl
  3. The Guest makes a reservation (hereinafter: Reservation) by performing the activities indicated by the System, including filling in the reservation form (hereinafter: Form). 
  4. Guests are given the opportunity to choose the services offered, including standard accommodation and packages. 
  5. Prices presented in the System are given in Polish zlotys and include VAT. For services not covered by the Reservation, the Guest pays directly at the Facility through the self-check in point.  
  6. After making the Reservation, the Facility will send to the indicated e-mail a summary of the Reservation (hereinafter: Reservation Confirmation), specifying the validity of the offer and the amount for the booked services, which is accepted by making the payment of the entire required amount. 
  7. The Customer makes payment through the Przelewy24. pl system or by credit card at the Facility through the self-check in point.
  8. The agreement between the Guest and the Facility is deemed to be concluded upon receipt by the Guest from the Facility of the confirmation of the Reservation, including the details of the Guest, the Facility, description of the ordered offer, the total price for the ordered services, information on the method of payment and the amount to be paid. 
  9. Fixing, securing and making the content of the Agreement available to the Guest occurs by: (1) making the Terms and Conditions available on the Website website and (2) sending the Guest an e-mail referred to in para. 6 above. The content of the Agreement is additionally recorded and secured in the IT system of the Website. 
  10. Failure to pay the amount by the Guest within the period indicated in the Booking Confirmation shall be considered as a resignation from the Booking made and as a consequence, that the Contract has not been concluded between the Guest and the Object. 
  11. The Guest is entitled to withdraw from the Agreement (cancel a confirmed Reservation) at least 14 days prior to the beginning of the 1st night of the intended stay. In this case, the Hotel will refund the amount paid to the Guest, and the date of booking may be changed (depending on the availability of the Hotel). Withdrawal from the Agreement must be made in writing (to the delivery address of the Facility, indicated in § 1 section 4 of the Regulations) or in the form of an e-mail to the following address: sleepwelltychy@gmail.com
  12. If the Guest: (I) withdraws from the Agreement less than 14 days before the start of the 1st hotel day of the intended stay or (II) does not show up at the Hotel on the scheduled day of arrival, then the amount paid is non-refundable and the reservation is cancelled. 
  13. In accordance with Art. 38 item 12 of the Act of 30 May 2014 on consumer rights, the Guest does not have the right to withdraw from the Contract concluded at a distance under this paragraph (except for the case referred to in item 11 above).

§ 3. Hotel night

  1. The room is rented for 24 hours
  2. The Guest determines the date of their stay at the Facility.
  3. Check-in starts at 15:00 on the first day and ends at 11:00 on the next day.
  4. The facility is unmanned.

§ 4. Guest check-in

  1. Guests check in at the property themselves through the self-check in point.
  2. Unchecked guests are not allowed to stay at the property. Staying unregistered persons will result in the imposition of a contractual penalty of PLN 500 on the Guest.
  3. The guest may not transfer the room to other persons, even if the period for which he has paid for the stay has not expired.
  4. The Facility may refuse to accept a Guest who during the previous stay(s) grossly violated the Terms and Conditions, in particular by causing damage to the property of the Facility or Guests, damage to the person of the Guests, employees of the Facility or other persons staying in the Facility or otherwise disrupted the functioning of the Facility.
  5. In case of cancellation of the stay during the day, the property will not refund the fee for the started hotel night.
  6. The guest agrees to issue a VAT invoice without signature. After receiving the receipt, it is not possible to issue a VAT Invoice in accordance with applicable regulations.

§ 5. Hotel services

  1. The property provides services according to its category and standard.
  2. In the event of reservations regarding the quality of services, the Guest is requested to immediately report reservations to the staff of the Facility, which will allow the staff to react and improve the standard of services provided.
  3. The property provides guests with:
    •  conditions for full and unrestricted rest,
    • security of stay, including keeping the confidentiality of information about the Guest
    • professional and courteous service in the scope of all services provided at the Facility,
    • cleaning the room and performing the necessary repairs of the equipment during the absence of the Guest, and if the Guest is present, only if the Guest gives his consent and such a request,
    • technically efficient service, and in the event of defects that cannot be rectified immediately, the Facility will make every effort to mitigate such inconvenience as far as possible.
  4. Guests can use free of charge:
    • from access to the Internet.

§ 6. Responsibility of Guests

  1. Minors should be under the constant supervision of legal guardians on the premises of the Facility. Legal guardians will be held liable for any damages resulting from the actions of these persons.
  2. The Guest bears full material responsibility for any kind of damage or destruction of the objects of equipment and technical devices of the Facility, arising from his fault or the persons visiting it.
  3. The Guest should inform the Facility about the occurrence of the damage immediately after it is discovered.
  4. In case of violation of the provisions of the Terms and Conditions, the Facility may refuse to provide further services to the person who violates them. Such a person is obliged to immediately comply with the requirements of the Facility, to pay for any damages and to leave the Facility.
  5. Each time leaving the room, for security reasons, the Guest should turn off the TV and radio, turn off the lights, close the taps and check the closing of the doors and windows.
  6. For reasons of fire safety, it is forbidden to use heaters, electric irons and other similar devices in the rooms that do not constitute the equipment of the hotel room. This does not apply to chargers and power supplies for RTV and computer devices.

§ 7. Responsibility of the Facility

  1. The object is liable under the rules set out in the provisions of generally applicable law, including the Civil Code.
  2. The facility shall not be liable for loss of or damage to money, securities, valuables, other valuables or objects of scientific or artistic value.

§ 8. Return of things left behind

Personal items left by the departing Guest in the hotel room will be sent back to the address indicated by the Guest at his expense. If no such disposition is received, the Facility will store the above items at the owner’s expense for a period of 1 month, after which the items will become the property of the Facility. Due to their properties, food items will be stored for a period of 24 hours.

§ 9. Ordinary provisions

  1. It is strictly forbidden to host social events in the rooms.
  2. The property reserves the right to call the appropriate preventive services in case of disturbance of the night silence.
  3. The behaviour of Guests and persons using the services of the Facility should not disturb the peaceful stay of other Guests. The property may refuse to continue to provide services to a person who violates this policy. Interruption of the Guest’s stay in this case does not constitute a basis for a refund of the amount paid for the stay.
  4. Smoking is not allowed on the premises. Violation of this prohibition will result in the imposition of a contractual penalty of PLN 500 on the Guest
  5. Pets are not allowed in the apartment.
  6. There is a fee of 100 PLN for losing your room card.
  7. Dangerous goods, weapons, ammunition, flammable, explosive or illuminating materials cannot be stored in the hotel rooms.
  8. It is prohibited to conduct acquisitions and trade, as well as gambling activities in the Facility.
  9. Apart from a slight rearrangement of furniture and equipment that does not affect their functionality and safety of use, Guests are not allowed to make any changes in the hotel rooms.
  10. Guests are not allowed to use equipment and objects that may cause risks related to damage to hotel property and other Guests, in particular equipment that may cause fire or flooding

§ 11. Complaint procedure

  1. Guests have the right to lodge a complaint if they notice deficiencies in the quality of the services provided or otherwise.
  2. The property is obliged to provide services without any faults and other defects.
  3. The complaint may be submitted by the Guest of the Facility, indicated in § 1 para. 4 of the Rules of Procedure;
    in electronic form via e-mail to: sleepwelltychy@gmail. com.
  4. It is recommended that the Guest provide in the description of the complaint: (1) information and circumstances relating to the subject of the complaint, in particular the type and date of occurrence of the defect or other defect and (2) contact details of the complainant – this will facilitate and speed up the consideration of the complaint by the Facility. The requirements given in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
  5. The Facility will respond to the complaint received from the Guest and inform him about the way of dealing with the complaint, in particular in writing or via e-mail, if the Guest has provided an e-mail address for this purpose.
  6. The Hotel will respond to the complaint within 30 days from the date of its receipt, unless separate regulations stipulate otherwise.

§ 12. Final provisions

  1. The court competent to settle disputes between the Guest and the Facility is the court competent for the registered office of the Facility.
  2. The Regulations are valid from 21. 07. 2023.